1. How long will it take to receive my order?
Processing time: 1–3 business days.Shipping time: 7–20 business days depending on your location.Delays may occur during holidays, peak seasons, or customs clearance.
2. How can I track my order?
Once shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link in the email or the carrier’s website.
3. Can I change or cancel my order?
You may request changes or cancellation within 24 hours of placing your order. After that, orders enter processing and cannot be modified.Please contact us at kuzney@yeah.net with your order number.
4. What if my order is lost or damaged?
If your order is lost or damaged, contact us at kuzney@yeah.net with photos of the package and items. We will assist with a replacement or refund.
5. Do you ship to my country?
We ship to most countries worldwide. If your country is unavailable at checkout, we currently do not deliver there.
6. How much is shipping?
Shipping cost is calculated automatically at checkout based on your address and order weight.
7. Will I pay customs duties or taxes?
International orders may be subject to import duties, taxes, or fees imposed by the destination country. These charges are the buyer’s responsibility.
8. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
9. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
10. My order arrived incomplete or incorrect.
Please contact us immediately at kuzney@yeah.net with your order number and photos. We will resolve the issue as soon as possible.
